Listen Labs Study Privacy Policy

Summary For Study Participants

If you're about to participate in a Listen Labs AI-powered research interview (each, a “Study”), here's what you need to know:

• We collect your responses to the Study for research purposes, which may include audio and/or video recordings depending on the type of Study.
• The Study may be sponsored by a Listen Labs customer (“Research Organization”). If that is the case, your responses will be shared with the Research Organization.
• Research Organizations must follow our Acceptable Use Policy, unless their specific terms (shown to you) state otherwise.
• Your Personal Data is protected by industry-standard security measures.
• You may have certain rights regarding your Personal Data. If you’d like to exercise those rights or if you have any questions, please contact us at privacy@listenlabs.ai.

See the Study Privacy Policy (“Policy”) below for details.

Study Privacy Policy

Last Updated: March 4, 2025

Table of Contents

1. What This Policy Covers & Contact Information
2. Personal Data
   • 2.1 What We Collect
   • 2.2 Purposes Collection
   • 2.3 How We Share Personal Data
   • 2.4 Data Storage, Transfers, and Retention
3. Your Rights and Choices
4. Security Measures
5. Children's Data
6. Changes to this Policy
7. Questions, Concerns, or Complaints

1. What This Policy Covers & Contact Information

Listen Labs provides AI-driven qualitative research services often through the provision of Studies. This Study Privacy Policy (this “Policy”) details how we collect and process Personal Data from individuals participate in our Studies (“Participants”). “Personal Data” means any information that identifies or relates to a particular individual and also includes information referred to as “personally identifiable information” or “personal information” or “sensitive personal information” under applicable data privacy laws, rules or regulations.

If you have questions or concerns about this Policy or your Personal Data, please contact our Data Protection Officer:

Data Protection Officer:
Florian Juengermann
425 2nd St
San Francisco, CA 94107
United States
florian@listenlabs.ai

2. Personal Data

2.1 What We Collect

When you participate in a research interview (via video, audio, or text), we may collect:

• Interview Data: Video/audio recordings, transcripts, and any responses you provide. These may include Personal Data you choose to share. By providing this information, you consent to our collection and processing of your Personal Data.
• Technical Data: IP address, device information, and browser settings to ensure a stable and secure interview experience.

2.2 Purposes for Collection

We collect and use your Personal Data pursuant to your consent or if we have legitimate interest in doing so such as for the following purposes:

• Conduct the Study: Record, process, and analyze your responses to provide insights for the Research Organization.
• Service Improvement: Use aggregated, de-identified, or anonymized participant data to improve our platform's functionality, security, and performance in accordance with applicable privacy laws.

2.3 How We Share Personal Data

Your responses to Studies will be shared with the Research Organization commissioning the Study. Research Organizations must follow our Acceptable Use Policy or their own terms, which will be presented to you before the interview if they differ. They are contractually required to implement appropriate safeguards to protect your Personal Data and use it only for authorized research purposes.

We do not sell your Personal Data to third parties or use or share your Personal Data for targeted advertising pursposes. We only share your Personal Data with:

• The commissioning Research Organization.
• Service providers who assist in delivering our services (e.g., cloud storage), without using your Personal Data for their independent or own commercial purposes.
• Authorities, if required by law.

2.4 Data Storage, Transfers, and Retention

We store your Personal Data on U.S.-based servers. We implement appropriate safeguards (like standard contractual clauses) for international data transfers.

We retain Personal Data for the period defined by the Research Organization or as required by law. If no retention period is specified, we keep your Personal Data only as long as necessary for authorized research and compliance purposes. You can request deletion of your Personal Data where feasible by contacting privacy@listenlabs.ai.

3. Your Rights and Choices

Depending on your location and applicable law (e.g., GDPR or CCPA), you may have rights such as those listed below. Note that your rights may be subject to certain requirements and exceptions under applicable law. Your rights may include:

• Access: Request access to your Personal Data.
• Correction: Update or correct inaccuracies in your Personal Data.
• Deletion: Request deletion of your Personal Data where possible.
• Objection/Restriction: Object to or restrict certain data processing activities.
• Data Portability: Receive a copy of your Personal Data in a structured, commonly used format.
• Withdraw Consent: When processing of your Personal Data is based on consent, you may withdraw it at any time.

To exercise these rights, contact privacy@listenlabs.ai. We will respond within the timeframe required by law.

4. Security Measures

We use industry-standard security measures, including encryption, access controls, and monitoring, to protect your Personal Data. While we cannot guarantee absolute security, we continuously work to maintain and improve our safeguards.

For more information about our security practices, including SOC 2 Type II compliance and a list of our approved subprocessors, please visit trust.listenlabs.ai.

5. Children's Data

Our services, including interviews, are not intended for children. We do not knowingly collect personal data from children under the age of 16 (or under a higher age as set by applicable law). If you believe we have inadvertently collected data from a child, please contact us to request deletion.

6. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. If we make material changes affecting how we handle your Personal Data, we will notify you and obtain additional consent if required by law. Continued use of our services after changes have been made indicates your acknowledgment of the updated terms.

7. Questions, Concerns, or Complaints

If you have questions about this Policy or concerns about how we handle your Personal Data, please contact:

Listen Labs
425 2nd St
San Francisco, CA 94107
United States
privacy@listenlabs.ai

If you're in the EU or UK, you may also have the right to lodge a complaint with your local data protection authority.