Listen vs Usertesting
UserTesting provides a proven, but legacy approach to customer research. Customers switch to Listen for a more modern, AI-native experience that allows them to discover insights more efficiently, reduce participant fraud, and enjoy better customer service.
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AI-native, more efficient workflow
Listen's AI-first approach allows you to create studies and recruit audiences all in a single flow without manual steps. In addition, analysis is done real-time as Listen automates everything from tagging interviews to creating highlight reels. As a result, researchers can focus on analyzing insights, not gruntwork.
Auto fraud-detection
Listen's provides access panel of 30M+ participants with automated real-time identity verification and fraud detection. In addition, a dedicated recruitment operations team ensures that studies fill only with high-quality responses.
Enhanced customer service
As a smaller company, every customer matters more for Listen. As a result, Listen is built for white-glove service. No more multiple MSFT teams meetings before being able to launch a study or ping-ponging between service reps to get questions answered.
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“Listen Labs has been a welcomed addition to our team. It compresses hours of work into minutes, reaches a broader audience than our schedule allows and uncovers qual/quant insights in real time.”
Lauren Haugh Neville
Director of Product Insights, Chubbies Shorts
"Our leadership team was thrilled — not just by the speed and scale, but by how Listen brought the human stories to life. It’s removed the drudgery of research and brought the fun and joy back into my work.”
Romani Patel
Director of Data Science, Microsoft
Use Case
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