Listen Labs Website Privacy Policy

Last Updated: March 4, 2025

Thank you for visiting Listen Labs! We value your privacy and want you to understand how we collect, use, and protect your personal data when you interact with our website, sign up for our services as a customer, request demos, receive marketing communications, or otherwise engage with us in a non-participant capacity.

Note: If you are participating in a Listen Labs research study or interview, please see our separate Listen Labs Study Privacy Policy for details on how we handle participant data.

Table of Contents

  1. Introduction & Contact Information

  2. Information We Collect (Website Visitors & Customers)

  3. How We Use Your Information (Website Visitors & Customers)

  4. Cookies and Similar Technologies

  5. Sharing Information with Third Parties

  6. Data Storage, Transfers, and Retention

  7. Your Rights and Choices

  8. Security Measures

  9. Children’s Data

  10. Changes to this Policy

  11. Questions, Concerns, or Complaints

1. Introduction & Contact Information
Listen Labs provides AI-driven qualitative research services. This Website Privacy Policy (“Policy”) focuses on how we collect and process personal data from:
• Website visitors
• Prospective or existing customers
• Anyone engaging with our Site or services in a non-participant capacity

If you have questions or concerns about this Policy or your personal data, please contact our Data Protection Officer:
Data Protection Officer:
Florian Juengermann
425 2nd St
San Francisco, CA 94107
United States
florian@listenlabs.ai

2. Information We Collect (Website Visitors & Customers)
When you use our website or otherwise interact with us (outside of research studies), we may collect:

2.1 Contact Details
• Name, job title, employer name, and work email (e.g., when you request demos, sign up for newsletters, or create an account).

2.2 Technical & Usage Data
• IP address, browser type, operating system, device details, pages viewed, and links clicked.
• We collect this data through cookies, web beacons, and other similar tracking technologies.

2.3 Marketing & Communication Preferences
• Data you provide when subscribing to newsletters, webinars, or requesting marketing materials.

We may also obtain personal data from third parties or public sources (e.g., LinkedIn, trade shows, event registration lists).

3. How We Use Your Information (Website Visitors & Customers)
We use your information for purposes that include:
• Operate and Maintain Our Website: Ensure the Site functions properly and is secure.
• Respond to Inquiries & Provide Customer Support: Fulfill demo requests, answer questions, and offer assistance.
• Marketing & Communications: Send you updates about our services, newsletters, or promotional offers, where allowed by law or with your consent.
• Analytics & Improvements: Understand how users interact with our Site, measure campaign performance, and improve our user experience.
• Other Legitimate Business Interests: Such as ensuring network and information security, preventing fraud, and enforcing our agreements.

4. Cookies and Similar Technologies
We and certain third parties use cookies, pixels, and similar technologies to:
• Remember your settings (e.g., language preferences).
• Analyze website traffic and performance.
• Measure the effectiveness of our marketing and outreach efforts.
• Provide you with more relevant content or ads on our site or elsewhere.

You can control cookies via your browser settings. Note that disabling cookies may affect some features or functionality of our website.

5. Sharing Information with Third Parties
We do not sell your personal data. We share it only in limited ways:
• Service Providers: For hosting, analytics, email delivery, payment processing, advertising partners, etc. These providers are authorized to use personal data only as necessary to provide services on our behalf.
• Legal Compliance & Safety: If required to comply with applicable law, protect our rights or the rights of others, investigate fraud, or respond to a government request.
• Aggregated/De-identified Data: We may share aggregated data with partners or advertisers for marketing, analytics, or research—this data cannot be used to identify you.
• Business Transfers: In connection with a merger, acquisition, financing, or sale of all or a portion of our assets. We will notify you if a transaction occurs that affects your personal data.

6. Data Storage, Transfers, and Retention
• Location of Servers: We primarily store data on servers located in the United States.
• International Transfers: If you access our Site from the EEA, UK, or other regions, we rely on lawful transfer mechanisms (e.g., standard contractual clauses) to ensure adequate data protection.
• Retention Period: We keep personal data only as long as needed for the purposes described above or as required by law. You may request deletion of your data by contacting privacy@listenlabs.ai (where feasible).

7. Your Rights and Choices
Depending on your jurisdiction (e.g., GDPR, CCPA), you may have certain rights regarding your personal data, such as:
• Access & Portability: Request a copy of the data we hold about you in a machine-readable format.
• Rectification: Correct any inaccurate or incomplete information.
• Deletion: Ask us to delete your data where legally permitted.
• Object/Restrict: Object to or request restriction of certain processing activities.
• Withdraw Consent: Where processing is based on consent, you can withdraw at any time.

To exercise your rights, please email privacy@listenlabs.ai. We will respond within the timeframe required by applicable law.

8. Security Measures
We employ industry-standard security measures to protect personal data, including encryption, access controls, and continuous monitoring. However, no method of storage or transmission is completely secure. We continually improve our security protocols to help ensure your data remains protected.

For more details on our security practices (e.g., SOC 2 Type II compliance, approved subprocessors), please visit trust.listenlabs.ai.

9. Children’s Data
Our website and services are not intended for individuals under the age of 16 (or higher age if mandated by law). We do not knowingly collect personal data from children in this context. If you believe we have unintentionally collected data from someone under the applicable age, please contact us to request deletion.

10. Changes to this Policy
We may update this Website Privacy Policy from time to time to reflect changes in our practices or legal obligations. If we make material changes, we will notify you by posting an update on this site or via email. Your continued use of our website after any such update constitutes acknowledgment of the modified Policy.

11. Questions, Concerns, or Complaints
If you have questions about this Policy or how we handle your personal data, please contact us at:

Listen Labs
425 2nd St
San Francisco, CA 94107
United States
privacy@listenlabs.ai

If you are in the EU or UK, you may also have the right to lodge a complaint with your local data protection authority.