Quality Guard

If you pay for 100 quality completed interviews, you’ll get 100 quality completed interviews

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Capabilities

The same checks run on every study, in every market. Only quality interviews become study data.

Only pay for quality completes

Quality Guard is on by default for every study. If it flags a low quality participant, Listen will recruit a replacement at no extra cost. You only pay for completes that meet our high bar.

Graded while the study fields

Quality Guard is on by default for every study and evaluates each response throughout the interview. You don't manage it and a human reviews close calls.

Multi-modal signals

Quality Guard catches signals like copy/paste answers, screener contradictions, and speeding through interviews. It grades responses, not just IP addresses and devices like most tools.

Fully traceable

See exactly why a response was flagged with the option to review manually. Nothing is deleted, and you can bring a response back if you disagree.

110+ languages

Our high quality bar is accurate regardless of interview language or country. Recruit in 70+ countries with confidence.

Features

Quality Guard analyzes and evaluates every response.

Real-Time Detection

Quality Guard catches copy-pasted answers, screener contradictions, and speeding through interviews as they happen. It also catches tab-switching, AI-generated voices and avatars, and videos that don’t meet our bar.

Built-In Quality Scoring

Quality Guard grades every response live on a five-point scale: Excellent, Good, Average, Low, and To Review. Close calls go to the Listen Lab’s Research team before a final decision. Any interviews that don’t meet the quality bar get replaced automatically at no extra cost.

Enterprise-Grade Security

SOC 2 Type II, GDPR, and CCPA compliant, with triple ISO certification across AI Management, Security, and Privacy. 256-bit encryption and optional EU data hosting. We never use your data to train AI models.

Use cases

Built for how research actually gets done.

Hard-to-reach and niche audiences

The harder an audience is to find, the more likely fraud becomes. Wrong age, wrong profile, or inconsistent claims across several interviews. Quality Guard catches it and fraudulent participants are permanently removed from our network.

Regulated and compliance-heavy industries

Every exclusion is logged and reasoned, so pharma, finance, and healthcare teams can inspect or reverse any call.

Global and multi-market studies

The same scoring, across 110+ languages and 70+ countries, so you get consistent and reliable results across markets, worldwide.

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