LISTEN VS Usertesting
UserTesting is for tracking clicks. Listen Labs is for AI-moderated interviewing at scale.
UserTesting is for tracking clicks. Listen Labs is for AI-moderated interviewing at scale.
While UserTesting excels at capturing task-based usability behavior, Listen Labs goes further by uncovering the motivations behind those actions, delivering continuous qualitative and quantitative intelligence in <24 hours.
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Compare Listen Labs vs UserTesting
Compare Listen Labs vs UserTesting
Product Comparison
Product Comparison
Listen Labs
Listen Labs
UserTesting
UserTesting
AI-moderated interviews
AI-moderated interviews
50+ languages with translational sync
50+ languages with translational sync
SOC 2 Type II, ISO 42001, 27001 and 27701 compliance
SOC 2 Type II, ISO 42001, 27001 and 27701 compliance
Thousands of parallel interviews with global coverage
Thousands of parallel interviews with global coverage
AI-native platform with instant insights
AI-native platform with instant insights
Top 3 Reasons Teams Pick Listen over UserTesting
Conversation over clicks
While UserTesting captures what users click and how they navigate, Listen goes beyond by uncovering motivations, expectations, and emotional reactions through adaptive interviews that follow users’ reasoning in real time.
Thousands of AI-moderated interviews
While UserTesting may be limited by human availability, Listen’s AI moderator conducts thousands of parallel interviews, probes intelligently, and produces structured insights automatically, reducing turnaround from 4 weeks to <24 hours.
From raw feedback to decision-ready insight
Listen automatically tags, clusters, and quantifies themes across studies so you can map insights over time. Every AI-moderated interview feeds into structured metrics and trend analysis, so leaders can move directly from narratives to measurable direction.
Top 3 Reasons Teams Pick Listen over UserTesting
Conversation over clicks
While UserTesting captures what users click and how they navigate, Listen goes beyond by uncovering motivations, expectations, and emotional reactions through adaptive interviews that follow users’ reasoning in real time.
Thousands of AI-moderated interviews
While UserTesting may be limited by human availability, Listen’s AI moderator conducts thousands of parallel interviews, probes intelligently, and produces structured insights automatically, reducing turnaround from 4 weeks to <24 hours.
From raw feedback to decision-ready insight
Listen automatically tags, clusters, and quantifies themes across studies so you can map insights over time. Every AI-moderated interview feeds into structured metrics and trend analysis, so leaders can move directly from narratives to measurable direction.
Top 3 Reasons Teams Pick Listen over UserTesting
Conversation over clicks
While UserTesting captures what users click and how they navigate, Listen goes beyond by uncovering motivations, expectations, and emotional reactions through adaptive interviews that follow users’ reasoning in real time.
Thousands of AI-moderated interviews
While UserTesting may be limited by human availability, Listen’s AI moderator conducts thousands of parallel interviews, probes intelligently, and produces structured insights automatically, reducing turnaround from 4 weeks to <24 hours.
From raw feedback to decision-ready insight
Listen automatically tags, clusters, and quantifies themes across studies so you can map insights over time. Every AI-moderated interview feeds into structured metrics and trend analysis, so leaders can move directly from narratives to measurable direction.
Stop guessing.
Just Listen to your customers.
Get customer insights in <24 hours.
Listen Labs has enterprise security so your data stays safe.
