Listen Labs | AI-led User Interviews

LISTEN VS GENWAY

Genway and Listen are designed for different research needs.

Genway supports lightweight research. Listen delivers enterprise-grade qual + quant across brand, creative, product, and UX, powered by a 30M+ verified participant pool.

Genway only supports two types of studies without video options. Listen delivers enterprise-grade qual + quant across brand, creative, product, and UX, powered by a 30M+ verified participant pool.

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Compare Listen Labs vs Genway

Compare Listen vs Genway

Product Comparison

Listen Labs

Listen

Genway

Use cases across entire customer journey, not just UX

30M+ global, verified participants

AI-moderated text, voice, and video interviews

In-depth deliverables (memos, slides, reels) in <24 hours

More than usability and contextual interviews

Run thousands of interviews in parallel

Hands-on support from expert researchers

AI-moderated text, voice, and video interviews

Run thousands of parallel interviews

Hybrid qual + quant insights in one platform

100+ languages with automatic translation

Recruitment from a pool of 30M+ global, verified participants

In-depth insights (memos, slides, reels) in 24 hours

Real-time fraud detection eliminates invalid responses

Hands-on support from expert researchers

SOC 2, ISO 42001/27001/27701, HIPAA compliance

Real-time fraud detection eliminates invalid responses

SOC 2 Type II, GDPR, ISO 42001, 27001, and 27701 compliance

Top 3 Reasons Teams Pick Listen over Genway

Built for more than usability testing

Visual evidence, not just audio

While Genway focuses on usability, Listen supports end-to-end research across the full customer journey, including concept testing, messaging, brand perception, and segmentation. One platform for UX, product, brand, and marketing teams.

While Genway is primarily focused on voice and text, Listen captures the full picture by including video. We analyze visual cues to quantify emotional resonance and autogenerate reels with real human reactions, not just voice clips, for your stakeholders.

Global recruitment at scale

Genway requires teams to recruit manually by email, creating friction that slows research and limits reach. Listen recruits from a pool of 30M+ global, verified participants and performs identity, intent, and response quality validation in real-time, ensuring reliable insights across 50+ languages.

Genway primarily uses email for recruitment, slowing research and limiting reach. Listen recruits from an integrated panel of 30M+ verified participants and performs identity and response quality validation in real-time, ensuring reliable insights across 100+ languages.

Deliverables that drive decisions

Depth through intelligent probing

Listen goes beyond summaries and theme identification by producing stakeholder-ready memos, slide decks, and highlight reels. Analysis is supported by an AI research assistant as well as expert researchers, enabling teams to move from insights to action quickly and confidently.

Listen doesn't just read a script. Unlike Genway, our AI moderators use adaptive follow-ups to push for detail and generate 3x longer responses. Most importantly, every insight links back to exact quotes and video moments for verifiable evidence.