---
title: Listen Labs
description: Customer research conducted, analyzed, and summarized by AI. Studies designed, participants recruited, interviews moderated, and insights delivered in one platform.
canonical: https://listenlabs.com/
last-updated: 2026-08-24
---

# Listen Labs

Customer understanding, loud and clear. Listen Labs is an AI research company headquartered in San Francisco.

## What we do

Our AI interviewer talks with real people in text and voice, asking follow-up questions that uncover the why behind every answer. The platform designs studies, recruits qualified participants from a global network, runs AI-moderated user interviews in 120+ languages, and turns transcripts into analysis, reports, and highlight reels. Leading Fortune 500 companies use Listen Labs to replace months-long consulting projects with actionable results in days.

## How teams use Listen Labs

Product, marketing, and research teams use Listen Labs for concept testing, onboarding and checkout friction interviews, churn and win-loss interviews, message testing, and persona building.

## For developers and agents

- App: https://listenlabs.ai
- Documentation: https://docs.listenlabs.com/
- API: https://docs.listenlabs.com/api-v2/overview (OpenAPI spec at https://docs.listenlabs.com/api-v2/openapi.yaml)
- MCP server: https://listenlabs.ai/mcp (OAuth 2.0, streamable HTTP; setup guide at https://docs.listenlabs.com/mcp-docs)
- Agent index: https://listenlabs.com/llms.txt
- Authentication guide: https://listenlabs.com/auth.md

## Company

- About: https://listenlabs.com/about
- Case studies: https://listenlabs.com/case-studies
- Blog: https://listenlabs.com/blog
- Careers: https://listenlabs.com/careers
- Trust Center (SOC 2 Type II, ISO 27001, ISO 27701, ISO 42001, GDPR): https://trust.listenlabs.ai/
- Contact: support@listenlabs.ai